At wholesaleledlights.co.uk we promise only to send you top notch LED lights and will inspect everything carefully before it leaves us to make sure it's in tip top condition. We will also do our utmost to package and protect everything so that it doesn't get damaged on its way to you.
However, if you do have a problem, here is what to do:
Before returning any items, first please contact our customer service team to discuss any problems you are having. If they are unable to resolve your problem directly, you will be supplied with a returns form which you can fill out and include with any items you are returning.
For non faulty items:
We realise that when making an online purchase you can never be 100% certain that the product you are buying is suitable for you. That is why we give you 28 days to try our products.
If you decide you no longer want your items or you have bought the wrong products (these things happen), just return them to us within 28 days and, as long as they are fit for resale (undamaged, in their original packaging and are not modified in any way), we will refund or exchange them.
Please be aware that in order for us to process your return, we need to be in possession of your purchased items within the 28 day returns period. Please also be aware that we will not refund your postage costs, as there is no error on our part.
Please note: we take no responsibility for items that are lost or damaged on their way back to us. We advise customers to package their bulbs carefully and to use at least a second class recorded service.
Made-to-measure items, such as LED Strip Lights and LED Pixel Tape, are excluded from our 28-day home trial. The reason for this is that if any of these products are cut to a specific length, it becomes very difficult for us to resell that item without incurring a financial loss. When making an order for any of these items, please take extra care to ensure they meet your requirements.
Wholesale LED Lights or any of its affiliated companies are not responsible for any modifications carried out to any products by customers after dispatch, including but not limited to rewiring, dismantling, cutting of LED Tape or any other alterations, and do not accept liability for any damage caused as a result of cutting, soldering or any other tampering after the product has been dispatched. In this situation, Wholesale LED Lights are not obliged to offer a refund or exchange.
Also excluded from our 28-day home trial are any special order items, as these have to be specially ordered from our manufacturer. Please check to see whether the item you are ordering is special order and, if so, that it meets the your specific requirements.
If the items we have sent you are not the ones you ordered or if we have sent you the incorrect number of items, please contact us straight away so we can resolve the problem.
Where the items are incorrect, we will usually ask you to return them to us before we send out the correct items. However, we may occasionally make an exception if you are able to supply us with photographic evidence.
Certain items may suffer a loss of value as a result of broken seals, and thus no longer being deemed as brand new. To cover this loss, the buyer may incur a small 15% penalty at the company’s discretion. For a full list of these special order items please see our delivery information.
For Damaged Items:
Dead on Arrival
If you receive an item and it is damaged, you must notify us within 7 working days. If we are unable to resolve the problem directly, the item in question must be returned in its original packaging for inspection. Once the item has been inspected and the fault confirmed, we will issue a replacement or a refund. If we are unable to find a fault with the item, we will return the item to you and an additional charge for delivery will be taken.
If you have modified your item before the return then any warranty that would be applied will become void.
Faulty in Warranty Period
If you have any problems with your purchase, or if any item(s) develop a fault, please contact our customer service team on 0116 321 4120 or by emailing firstname.lastname@example.org. If we are unable to resolve your problem directly and your item(s) are within warranty, typically 24 months, you will need to return the item to us for inspection, after which we will either replace, repair or refund the item at our discretion.
Under The Consumer Rights Act 2015, the consumer has the right to return any goods that they deem to be faulty within six months of purchase, at which point Wholesale LED Lights will carry out tests to determine whether the product was faulty at point of sale or not.
This warranty does not apply to damage or failure to perform arising as a result of any Acts of God or from any abuse, misuse, abnormal use or use in violation of any applicable standard, code or instructions for use including without limitation those contained in the latest safety, industry and/or electrical standards for the relevant region(s).
Items that have been modified are not eligible for a replacement item and any warranties applied become void.
If the order is under 28 days old, please contact us for a free post label. If an item is returned within the 28 days without using our free post label we will not reimburse postage costs. If an order is over 28 days old it is the responsibility of the customer to return the goods at their cost. Wholesale LED Lights will not be liable for refunding the cost of returning items after 28 days.
Wholesale LED Lights (Returns)
20 Devonshire Road
LED Strip Lights with Adhesive Backing
Wholesale LED Lights does not warrant or guarantee that the adhesive backing on their LED Strip Lights will stick to all surfaces and are therefore unable to guarantee the performance. Wholesale LED Lights will therefore not accept returned goods that have had the adhesive strip removed.