Ordering and Delivery Information

Ordering with Wholesale LED Lights is quick and simple. Please see the information below on how to place an order and information relating to delivery.

Ordering Online

We have made ordering LED Lights simple and easy. As part of the checkout process at Wholesale LED Lights you will be asked to provide some personal information including name, address and email. If you have a promotional code this can be redeemed at the shopping cart. For an exact list of details we request, please see our privacy policy or register an account.

Ordering By Phone

Orders can be placed over the phone by calling our customer service team. To save time we ask customers to supply the specific product code(s) of the items they are interested in purchasing.

Payment Methods

Wholesale LED Lights accepts the following payment methods:

  • Credit/Debit Card
  • PayPal
  • Bank transfer
  • Cheque
  • Cash (in person)

Change or Cancel an Order

Under normal circumstances it is not possible to make changes to your order once it has been placed.

To add items to your order, please place a new order for these items. Normally your items will be sent out as a single order, but we can't always guarantee

To change the details of your delivery address, remove items from your order, or cancel your order, please contact our customer service team on 0116 321 4120 or email cs@wholesaleledlights.co.uk. Please be ready to quote your order number and/or post code.

If your order has already been dispatch or delivered, you will need to follow our returns procedure.

UK Delivery:

We currently charge £1.99 postage and packaging for orders under £40.00. This is a Royal Mail Tracked 48 Service and takes between 2 and 3 working days. For orders over £40.00 this service is free. We also offer a Royal Mail Tracked 24 Service for £2.99. About 90% of the time this service will arrive next day, but it is not guaranteed, so please allow for delays.

For larger items we use a Fed-Ex courier service.

Other delivery options:

Please call our customer service team on 0116 321 4120 for alternative shipping arrangements and charges.

International Shipping:

Our international shipping rates are as follows:

- European Shipping: £3.33.

- Outside the EU: £10.83.

These rates will be automatically generated based on the delivery information you input. 

Delivery Process:

We aim to keep you informed throughout the entire delivery process. Once we have received your order you will receive an e-mail order confirmation and a notification of dispatch when your order has left our warehouse. We will also send you a unique tracking number which you can use to track your order and which allows us to see that the items have reached you safe and sound.

Special Order Items

The following items are not available for immediate dispatch and take a few extra days on top of normal delivery. If you need your items urgently, please contact our customer service team on 0116 321 4120 we will be able to give you an estimated delivery date.

LED Floodlights

Outdoor Light Fittings

LED Decking Lights

GU10 Downlight Fittings

GU10 Spotlight Fittings

MR16 Downlight Fittings

Internal Light Fittings

Trendi Switches

LED Dimmer Switches

LED Rocker Switches

13 Amp Sockets

Lightwave RF Switches

LED Bulkhead Lights & 2D LED Lights

Emergency LED Panel Lights

LED High Bay Lights

LED Table Lamps

Please note that these items are subject to a 15% restocking fee if the order is cancelled or items are returned.

How do I track my order?

When we dispatch your order we will supply you with a unique tracking number which you can use to track your order. You can track your order using the Royal Mail Track and Trace service - https://www.royalmail.com/track-your-item

What happens if my items go missing?

If for any reason you don't receive your order when expected, please contact us within 3 working days. As delivery services are not 100% guaranteed, particularly during busy periods like Christmas, we do ask that you allow for an extra 1-2 days for delivery.

If after a couple of days your order has still not reached you, we will investigate and, if necessary, send you some new items to replace the ones you haven't received.

Faulty/Missing/Incorrect Goods:

If you have faulty, missing or incorrect goods then please contact a member of our customer service team on 0116 321 4120 or email support@wholesaleledlights.co.uk. If any items from your order are missing then you will have to contact us within 7 days.

Force Majeure no liability will be accepted by Wholesale LED Lights for any failure or delay in performance which is wholly or partially due to an Act of God, War, Fire, Explosion, Riot, Civil Commotion, Restriction by Government or other competent authority, Strikes, Lock Outs, Failure in supplies or to any cause whatsoever beyond our control.

Warranty

All Mirrorstone products come with a 2 year warranty as standard. On certain products, including bulbs and strip lights, this can be extended to 5 years.